Privacy and Security

 

Nyasa values your custom and respects your privacy.  Any information we collect is held securely and carefully managed.  Your visit to our website and use of any of the services or features we provide is subject to our terms and conditions, of which this privacy policy is part.  Below we set out how we retain and use your information. 

We are committed to protecting all the information we hold, which we use to provide you with the best possible experience and to fulfil any orders you place with us quickly and efficiently. To use some of our services, such as delivery notification via SMS, you need to register on our website and provide details including your name, address, mobile number and email address. This information is then stored in 'my account'. You can access 'my account' directly to amend any of your personal details, for example, if you change your mobile number. If you wish to place an order on our website you will also be required to provide credit or debit card details, or alternatively, use PayPal.

Our website uses the latest encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes your credit or debit card details, personal contact information, as well as any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.

The information you supply enables us to maintain your account and fulfil your orders correctly.  It may also be used for the following purposes:

Customer Service

Your contact details, such as your mobile number, enables us to notify you about the status of your order, whilst your email, for example, helps us to respond to any queries you have about our products or using our website.

Direct Marketing

We would love to keep in contact with you.  If you have registered with us and agreed to receive communications from us via mail, email or phone, we will send you up-to-date information about our latest products, promotional offers and events.

We will not send you any unsolicited material and we will not provide your personal details to other companies or individuals for their marketing purposes.

From time to time, we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf for the ongoing management and continuous improvement of this website. Some of these functions include the processing of data to deliver your order and the maintenance of your account, including the authorisation and validation of credit or debit card transactions, data analysis, etc. These companies or individuals may be provided with access to your personal details to fulfil the functions outlined above but are not authorised to use such information for any other purpose.

Cookies

The Nyasa online ordering system uses cookies to record a unique reference on your computer. This is so that we can recognise your computer when you visit this website and log into your account with your user name and password. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to re-enter the basic contact information that you provided us with on setting up your Nyasa account.  We do not use cookies without your prior consent so you have the option of choosing whether you would like our website to remember your details before you enter the delivery options section of our ordering process. Our cookies do not remember your credit card details. If you have disabled cookies or JavaScript, you may experience technical difficulties in using our website.

Data Protection

Nyasa complies with the Data Protection Act. You can view the personal data that we hold on you by emailing us at customerservice@nyasalondon.com or writing to us at: The Nyasa Organics Limited, Ground Floor, 31 Kentish Town Road, London NW1 8NL.  You can update the information you have provided by logging into 'my account' at any time.

 

For all further enquiries, please contact us at our registered office: The Nyasa Organics Limited, Ground Floor, 31 Kentish Town Road, London NW1 8NL, or via customerservice@nyasalondon.com

Nyasa is the trading name of The Nyasa Organics Limited (‘Nyasa’), Registered in the UK No. 09114580.